Terms and Conditions

1) Role of The Travel Hub

1.1 This website (www.thetravelhub.com) is run by The Travel Hub India Limited Liability Partnership LLP.

1.2 The Travel Hub provides a technological platform helping to connect the activity service providers (henceforth named ASPs) with customers (henceforth named Users) across India. The Travel Hub ensures a transparent and reliable connection, allowing users to directly interact with ASPs.

1.3 The Travel Hub does not run any activity. The Travel Hub doesn't dictate the specifics of amenities, prices, timings, or services; it leaves control in the hands of the individual ASPs. The Travel Hub also doesn't act as an agent of any ASPs. However, the prices mentioned by ASPs on The Travel Hub should be no greater than any price the ASPs list on any online platform.

1.4 The booking voucher issued by The Travel Hub to a User is solely based on the information provided or updated by the ASPs. Any changes in the voucher information once issued is solely due to changes updated by ASPs to The Travel Hub.

1.5 The Travel Hub acts solely as a listing and booking platform for third-party activity providers. Participation in adventure activities involves inherent risks, including but not limited to injury or death. By booking any activity via The Travel Hub, you acknowledge and accept these risks, and release The Travel Hub from any liability related to accidents, injuries, or losses that may occur during the activity. Always follow safety instructions provided by the ASPs.

2) Limitation of Liability of The Travel Hub

In its role as a technology platform to enable transactions between the ASPs and the Users, The Travel Hub shall not be responsible for the operations of the activities including, but not limited to the following:

2.1 Limited Responsibility: The Travel Hub acknowledges that it assumes limited responsibility for the accuracy, reliability, and completeness of the information provided by activity service providers on the platform.

2.2 Third-Party Providers: The Travel Hub is not liable for any actions, services, or conduct of the third-party ASPs listed on the platform. Users engage with providers at their discretion.

2.3 No Control Over Activities: The Travel Hub explicitly states that it has no control over the quality, safety, legality, cancellation, wrong activity information, or any aspect of the activities offered by ASPs. Any cancellation is subject to the cancellation charges as mentioned in the booking voucher.

2.4 Indirect or Consequential Damages: The Travel Hub is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly to the users or ASPs.

2.5 No Guarantee of ASPs Performance: The Travel Hub does not guarantee the performance, conduct, or quality of services provided by ASPs and disclaims any liability related to user dissatisfaction with such services.

2.6 User Discretion Advised: Users are advised to exercise their discretion and judgement when engaging with ASPs listed on The Travel Hub, recognizing that The Travel Hub's liability is limited to facilitating the connection between users and providers.

3) Responsibilities of the User

3.1 Accurate Information: Users are responsible for providing accurate and complete information during the registration and booking processes on The Travel Hub.

3.2 Compliance with Terms: Users are expected to comply with the terms and conditions set forth by The Travel Hub when using the platform and engaging with ASPs.

3.3 Informed Decision-Making: Users should exercise informed decision-making when selecting and participating in activities, considering factors such as safety, personal preferences, and any specific requirements.

3.4 Reviewing Provider Details: It is the user's responsibility to review and understand the details provided by ASPs, including amenities, prices, timings, and services, before making any bookings.

3.5 Payment Responsibility: Users are responsible for ensuring the accuracy of payment details and authorising transactions for bookings made through The Travel Hub.

3.6 Behavior and Conduct: Users are expected to conduct themselves appropriately and adhere to any guidelines or rules set by the ASPs during the course of the activities.

3.7 Baggage and Personal Items: Users are responsible for the safety and security of their baggage and personal items during the activities, and The Travel Hub is not liable for any loss or damage.

3.8 Communication with ASPs: Users should communicate directly with ASPs for any specific queries, special requests, or additional information related to the booked activities. Users/ASPs indulging in any communication with each other which shall lead to potential business harm to The Travel Hub shall be deleted from The Travel Hub database.

3.9 Feedback and Reviews: Users are encouraged to provide honest and constructive feedback and reviews after participating in activities, contributing to the transparency and improvement of The Travel Hub community.

4) Miscellaneous

4.1 Account Security: Users are responsible for maintaining the security of their The Travel Hub accounts, including safeguarding login credentials and promptly reporting any unauthorised access.

4.2 Communication Preferences: Users may receive notifications, updates, or promotional messages from The Travel Hub. Preferences for such communication can be managed through account settings.

4.3 Intellectual Property: All content, including text, images, and logos, on The Travel Hub platform is protected by intellectual property laws. Users should refrain from unauthorised use, reproduction, or distribution of such content.

4.4 Technical Issues: The Travel Hub is not liable for any disruptions or technical issues that may affect the platform's accessibility. Efforts will be made to address and resolve such issues promptly.

4.5 Legal Compliance: Users are expected to comply with all applicable laws and regulations while using The Travel Hub platform and engaging with ASPs. ASPs shall solely be liable for compliance of all laws as laid by the central and state government to carry out the activities. The User agrees to take up any grievance resulting from cancellation or any deficiency in services due to any action of the enforcement agencies arising with the ASPs.

4.6 Changes to Terms: The Travel Hub reserves the right to update or modify its terms and conditions. Users will be notified of any changes, and continued use of the platform implies acceptance of the revised terms.

4.7 Emergency Situations: In case of emergency situations or unforeseen circumstances affecting booked activities, users should follow the instructions provided by the ASPs and seek assistance as needed.

4.8 Maximum Liability to a User: The maximum liability of The Travel Hub in the event of any claim arising out due to any reason shall not exceed the amount under the underlying transaction paid by the User. The Travel Hub shall not be liable to pay for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with any bookings.