Privacy Policy

1. Introduction

The Travel Hub India Limited Liability Partnership (hereinafter termed as "The Travel Hub") recognizes the privacy of any person(s) (hereinafter termed as "User(s)") and we are committed to provide the best privacy. In an era where information is a valuable currency, we understand the significance of safeguarding User personal data. This Introduction to our Privacy Policy delves into the core principles that underpin our approach to data protection.

As you embark on your journey with The Travel Hub, whether you're exploring vibrant activities or connecting with service providers, it's essential to us that you have a clear understanding of how your information is collected, utilised, and protected. Our commitment extends beyond legal requirements; it's a promise to prioritise your digital well-being.

Throughout this document, we will outline the types of information we collect, how we use it to enhance your experience, and the robust security measures in place to protect your data. We'll touch on the collaborative partnerships we engage in, always with your privacy in mind.

This Privacy Policy is applicable to any User who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by The Travel Hub through any of The Travel Hub's customer interface channels including its website, mobile site, mobile app & offline channels including call centres and offices (collectively referred herein as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean The Travel Hub. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s). By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

This Privacy Policy is an integral part of your User Agreement with The Travel Hub and all capitalised terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

We value your trust and aim to foster a transparent, secure, and personalised environment for your interactions on our platform. As you navigate the exciting possibilities that The Travel Hub has to offer, rest assured that your privacy is not just a policy; it's a commitment woven into the fabric of our service. Thank you for choosing The Travel Hub, where your trust is our greatest asset.

2. Scope of the Privacy Policy

This Privacy Policy applies to all Users engaging with The Travel Hub platform, whether through our website or mobile application. By using our services, you consent to the practices described in this policy.

3. Information We Collect

3.1 We collect various types of information to provide and improve our services. When you register with The Travel Hub, we collect Personal information such as your name, gender, contact information such as email id and mobile number. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you). This information is essential for creating and managing your account, facilitating transactions, and providing personalised experiences.

3.2 As you navigate our platform, we automatically collect non-personal information, including device information, IP addresses, and usage data. This data helps us understand how you interact with The Travel Hub, allowing us to enhance the functionality and usability of our services.

3.3 To facilitate seamless bookings, we collect details related to your selected activities, including dates, times, and any special requests. This information is crucial for coordinating your experiences with the respective service providers.

3.4 Our platform enables communication between users and service providers. We collect data related to these communications, such as messages, inquiries, and feedback, to ensure a smooth and transparent interaction process.

3.5 The Travel Hub uses cookies and similar technologies to enhance your browsing experience. These tools enable us to analyse user behaviour, track preferences, and customise content. You have the ability to manage your cookie preferences through your browser settings.

The Travel Hub utilises the collected information to facilitate seamless transactions, personalise user experiences, and improve our services. This involves providing relevant content, processing bookings, and enhancing the overall functionality of our platform. While making a booking, we may use Personal Information including payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travellers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously. If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to: privacy@thetravelhub.com

4. Sharing Information with Third Parties

4.1 To provide you with a seamless and enriching experience, The Travel Hub collaborates with trusted third-party service providers. These partnerships enhance the functionality of our platform, allowing us to offer a diverse range of activities and services.

4.2 We may share necessary information with external service providers to facilitate essential functions, such as payment processing, customer support, and analytics. These service providers are contractually bound by confidentiality agreements and are restricted from using your information for purposes beyond the scope of the services they provide to The Travel Hub.

4.3 The Travel Hub may engage with third-party marketing partners to promote our services or provide you with offers and promotions. In such cases, your information may be shared to ensure that you receive relevant and personalised marketing communications.

4.4 We may disclose your information to comply with legal requirements, respond to legal processes, enforce our terms and policies, or protect the rights, property, or safety of The Travel Hub, our Users, or others.

4.5 In the event of mergers, acquisitions, or other business transitions, your information may be transferred to the acquiring entity or new organisation. In such cases, The Travel Hub will ensure that the receiving party adheres to the principles outlined in this Privacy Policy.

5. Cookies and Similar Technologies

To enhance your browsing experience, The Travel Hub utilises cookies and similar technologies. These tools help us analyse user behaviour, customise content, and track usage patterns. You can manage cookie preferences through your browser settings.

6. User Control and Opt-Out Options

6.1 We recognize the importance of user control over their personal information. You have the right to access, correct, or delete your data. Additionally, you can opt out of certain data collection practices by adjusting your account settings.

6.2 We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

6.3 The Travel Hub provides an option to its users to post their experiences by way of review, ratings and general poll questions. The Travel Hub may also hire a third party to contact you and gather feedback about your recent booking with The Travel Hub. Though participation in the feedback process is purely optional, you may still receive emails, notifications (SMS, Whatsapp or any other messaging service) for you to share your feedback.

7. Data Retention Policy

7.1 Personal information provided during the registration process is retained for as long as your The Travel Hub account is active. If you choose to deactivate your account, we will retain necessary information for a reasonable period or as required by law to fulfil legal obligations and prevent fraudulent activities.

7.2 Information related to bookings and transactions is retained for a specific period post-completion. This duration allows for order processing, dispute resolution, and compliance with legal obligations.

7.3 Messages and communication data between Users and activity service providers may be retained for a limited period to ensure effective customer support, address inquiries, and maintain a record of interactions.

7.4 Non-personal information collected for analytics and usage tracking purposes is retained for a period necessary to derive insights into user behaviour, improve platform functionality, and meet our business objectives.

7.5 We may retain certain information for an extended period if required by law, regulatory obligations, or in response to legal processes.

7.6 If your The Travel Hub account remains inactive for a period greater than two years, we may initiate data anonymization or deletion procedures. This helps us ensure that our data storage aligns with the needs of our active user community.

7.7 Information related to your marketing preferences is retained for as long as you choose to receive marketing communications. You have the option to manage your preferences or opt-out at any time by clicking on the "unsubscribe" link or follow the instructions in the e-mail message.

8. Permissions to Use The Travel Hub Mobile App (Android and iOS)

8.1 Location: To provide accurate information about nearby activities and tailor recommendations based on your location.

8.2 Storage: To save and retrieve necessary data, such as booking confirmations and app-related images.

8.3 Camera: To enable users to upload profile pictures, activity-related images, or capture images for special requests.

8.4 Microphone: Required for features that involve voice input or recording.

8.5 Contacts: To facilitate easy sharing of activity details or invites with friends from your contact list.

8.6 Notification: To send timely updates, reminders, and notifications related to your activities.

8.7 Network Connection: Essential for accessing and updating real-time information from The Travel Hub server.

8.8 Device ID and Call Information: To uniquely identify your device for security and analytics purposes.

8.9 SMS: To facilitate autofill or pre-populate OTP while making a transaction or validating your mobile number.

9. Changes to the Privacy Policy

The Travel Hub reserves the right to update or modify this Privacy Policy. Users will be notified of any significant changes, and continued use of our services indicates acceptance of the revised policy.

10. Contact Us

For any questions, concerns, or requests related to your privacy, please feel free to contact our Privacy Team at privacy@thetravelhub.com. We are committed to addressing your inquiries promptly and transparently.