Refund Policy

1. Overview

The Travel Hub is committed to ensuring that our customers have a seamless and satisfactory experience when booking wildlife adventures and activities. This Refund Policy outlines the terms and conditions applicable to refunds for bookings made through The Travel Hub platform.

2. Cancellation and Refund Timeline

Refund eligibility is based on the number of days before your booked activity:

• 60+ Days Before Activity: 100% refund (minus payment processing fees of 2%)
• 45-59 Days Before Activity: 90% refund of booking amount
• 30-44 Days Before Activity: 80% refund of booking amount
• 15-29 Days Before Activity: 60% refund of booking amount
• 7-14 Days Before Activity: 40% refund of booking amount
• Less than 7 Days Before Activity: No refund applicable

3. Non-Refundable Items

The following charges are considered non-refundable:

• Visa and travel insurance costs (if applicable)
• International/domestic flight tickets — subject to airline cancellation policies
• Non-refundable accommodation bookings
• National park entry fees paid in advance
• Permit and licensing fees
• Guide gratuities and tips
• Equipment rental fees (if such services were purchased)
• Photography/videography service fees

4. Refund Request Process

1. Submit a cancellation/refund request through your The Travel Hub account dashboard or contact our customer support team
2. Include your booking confirmation number, activity details, and reason for cancellation
3. Our team will review your request and validate your eligibility based on our refund timeline
4. Once approved, we will process the refund to your original payment method
5. Depending on your bank/payment processor, refunds may take 5-10 business days to reflect in your account

5. Postponement/Rescheduling

If you wish to reschedule your activity to a future date instead of canceling, we offer the following options:

• 30+ Days Before Activity: Reschedule without any additional fees
• 15-29 Days Before Activity: Reschedule with a 5% rescheduling fee
• 7-14 Days Before Activity: Reschedule with a 10% rescheduling fee
• Less than 7 Days: Rescheduling not available, refund policy applies

Note: Rescheduling is subject to availability. New activity dates must be selected within 12 months of the original booking date.

6. Weather and Natural Conditions

In case of adverse weather conditions, natural disasters, or wildlife-related issues that impact the activity:

• The activity service provider and The Travel Hub will make a joint decision to proceed, reschedule, or cancel
• If cancelled due to weather/natural conditions, you will receive a 100% refund or the option to reschedule at no additional cost
• Notification will be provided as early as possible, typically 24-48 hours before the scheduled activity
• In case of partial activity completion due to unforeseen circumstances, a proportionate refund will be issued

7. Force Majeure Events

In the event of unforeseen circumstances such as pandemics, government restrictions, lockdowns, natural disasters, or other force majeure events that make travel/activities impossible or prohibited:

• Full 100% refund will be issued to all affected customers
• Alternative: Free postponement to an alternative date within 18 months
• The Travel Hub will provide clear communication and regular updates regarding the situation

8. Activity Cancellation by The Travel Hub or Service Provider

If The Travel Hub or the activity service provider cancels your booking:

• You will receive a 100% refund of the booking amount
• You will have the option to reschedule the activity to another available date
• The Travel Hub will notify you at least 21 days in advance of such cancellations, whenever possible
• In cases of last-minute cancellations due to emergencies, full support will be provided to find alternative arrangements

9. Refund for Service Deficiencies

If the activity provided is significantly different from what was advertised or the service quality is substandard:

• You must report the issue to The Travel Hub within 48 hours of the activity completion
• Provide detailed documentation (photos, videos, written description) of the issue
• Our team will investigate and determine the appropriate refund amount (typically 20-100% depending on severity)
• Refunds will be processed within 15 business days of approval

10. Special Cases and Exceptions

The following situations may qualify for refunds outside the standard policy:

• Medical Emergencies: Documentation required; full refund or credit for future booking
• Bereavement: Full refund with death certificate or memorial service details
• Visa Denial: Full refund upon submission of visa rejection documentation
• Significant Price Reduction: Refund of price difference if price drops more than 15% post-booking
• Service Provider Default: 100% refund if service provider fails to deliver

These exceptions require documentation and will be reviewed on a case-by-case basis.

11. Refund Method and Timeline

• Refunds will be processed to the original payment method used for booking
• Credit/Debit Card refunds: 5-10 business days
• Digital Wallet refunds: 2-5 business days
• Bank Transfer refunds: 7-15 business days
• Processing times are subject to the policies of payment providers and banks
• The Travel Hub will send a refund confirmation email once the refund is initiated

12. No-Show Policy

If you fail to appear for your booked activity without prior notification:

• No refund will be issued
• The full booking amount will be forfeited
• No rescheduling options will be available
• Repeated no-shows may result in account restrictions

However, if you notify us at least 24 hours before the activity, you may be eligible for rescheduling or a partial refund based on our standard cancellation policy.

13. Group Bookings

For group bookings (5 or more participants), special refund terms may apply:

• A designated group coordinator will be assigned
• Group cancellation policies may differ from individual policies
• Partial group cancellations may incur additional charges
• Please contact our group bookings team for customized terms

14. Contact and Dispute Resolution

For refund requests, questions, or disputes:

Email: refunds@thetravelhub.com
Phone: +91 7505509282
Support Portal: www.thetravelhub.com/support

We aim to respond to all refund requests within 48 business hours. For disputes, a formal resolution process will be initiated if needed.

15. Policy Updates and Amendments

The Travel Hub reserves the right to update or modify this Refund Policy. Users will be notified of any significant changes via email, and continued use of the platform implies acceptance of the updated policy. This policy is effective from the date specified and supersedes all previous refund policies.